PRODUCT INFORMATION

Please refer to the size guide on each product page. If you are still unsure of your size, please contact the relevant vendor by heading to the Contact Page.

Disclaimer:

Please note, actual colours may vary slightly from the images shown on the website since garments are manufactured at different times.

Please wash your garment before wearing it. All garments have a washable pre-treatment layer to help set the design on the garment. This may feel like a waxy substance or layer. Sunlight may cause this layer to stain the garment, so you are required to wash your garment before wearing it for the first time. 

Failure to adhere to the aforementioned, will void eligibility for an exchange or refund. 

Care instructions:
Wash your garment inside out on a delicate machine wash setting (max 30°C).

No bleaching.

Avoid harsh chemicals or stain removers on the design print.

DO NOT tumble dry. Hang your garment upside down and allow to dry naturally.

Cool iron only. Avoid ironing over the print directly. Ideally, place a clean cloth or piece of fabric over the print before ironing.

Should an item be out of stock, you will be contacted directly about a garment exchange or refund.

In order to return or exchange an item, please note the following conditions below: 

Returns and exchanges are only available in South Africa.

Returns or exchanges only considered on damaged, incorrect or faulty garments (or its print). 

All returns or exchanges must be communicated to your relevant vendor within 14 days of having received the item. See Contact page for contact details. 

Please email your vendor with the following info:

  • Order number & proof of purchase
  • Your query
  • Image of the garment and fault

 

The item must be in its original packaging, original condition & unworn.

Sale items are not exchangeable due to limited stock and sizes so please make sure before you place your order.

SHIPPING INFO

Delivery time is dependent on your location & items ordered. 

Orders are processed Monday to Friday between 09:00 & 15:00 GMT+2 timezone which is the cut off time for courier collections for the day. If placed after 15:00 the order will be processed the following morning. 

All garments take ±7 working days for printing & labelling before courier collection. 

Once collected by the courier you will receive a confirmation email which will contain all the necessary tracking details to track your parcel on its journey to the delivery address provided. 

A general guideline for delivery times for most major centers is as follows: 

Johannesburg & surrounding areas: ±2 working days.

South Africa (other areas): ± 3 – 5 working days

International shipping: Shipping time depends largely on delivery location and can take anywhere between 2 – 4 weeks. 

* Note, you may receive your order before or after the aforementioned time period since this largely depends on delivery location.

Yes, we do international shipping! 

We use Aramex to ship our international orders. To ship internationally, click on “Change Shipping Address” in the Checkout or View Basket section. Your shipping costs will automatically be calculated based on your delivery location. 

Please note: any import or duty fees that are liable from customs are not covered under your purchase amount.

For local deliveries:

If you have received your confirmation email you can email anna@mbgmedia.co.za with your tracking number for any queries regarding changes to delivery address. Alternatively, you can track your parcel using the Aramex tracking site https://www.aramex.com/us/en

For international deliveries:

If you have received your confirmation email you can email anna@mbgmedia.co.za with your tracking number for any queries regarding changes to delivery address. Alternatively, you can track your parcel using the Aramex tracking site https://www.aramex.com/us/en

PAYMENT & SECURITY INFO

No. We accept credit, cheque & debit cards. 

Other payment options available: Paypal, your Debit or Credit card

Kiffstuff uses Payfast for all local online transactions & Paypal for all international (USD, GBP & EUR) transactions.

Payfast

Payfast has a multitude of automated and manual checks in place to protect both buyers and sellers from fraudulent transactions. Online retail has a fraud rate between 1 and 2% of all transactions. Through effective controls, PayFast’s fraud rate is currently below 0.1% and still going down.

Their security protocols are as, if not more, robust than South African banks.

  • Extended Validation SSL with 2048-bit encryption, the highest level encryption available.
  • PCI-DSS Level 1 Compliant: All your customers’ credit card payments are done in our secure environment.
  • Has secure servers: Their website, payments page and help site are hosted on secure servers, safeguarding against phishing attacks.
  • GEO IP Tracking: By monitoring where transactions originate from Payfast can look for mismatches with the card’s issuing country.
  • BIN/IIN Validation: Checks the card-issuing bank locations and merchants can choose to enable/disable payments from certain countries.
  • ASV Scans on a weekly basis: Payfast runs weekly network scans to look for new possible vulnerabilities and certify quarterly.
  • Two-factor authentication: This extra layer of security is available to restrict access to your PayFast account.
  • Validation checks: Payments and card details are automatically checked against large online databases of blacklisted details.
  • Web application firewall: PayFast utilises WAF technologies to detect and stop malicious activity before it reaches our servers
  • Fraud Reviews: All suspicious transactions are manually reviewed by our support team.
  • 3D Secure: This extra layer of security is used for all online transactions using a credit card.

 

PayPal

  • PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information.
  • PayPal has quickly become a global leader in online payment solutions with more than 325 million accounts worldwide. Available in 202 countries and 25 currencies around the world, PayPal enables global e-commerce by making payments possible across different locations, currencies, and languages.
  • PayPal keeps all your information safe. When you send a payment using PayPal, kiffstuff won’t receive sensitive financial information like your credit card or bank account number. 
  • Additionally, when you pay with PayPal on any website, PayPal Purchase Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described PayPal will help you to get a full refund. PayPal also offers protection for sellers to help protect online sales and business.