FAQ

What's in stock?

Everything you see on the store is in stock, unless it says 'sold out' / 'out of stock'.

Do you ship Internationally?

At this time, unfortunately not. Please contact me if you'd like something and we can set something up.

How much does shipping and handling cost, and when will my stuff arrive?

Flat rate of R100, about 3 - 4 days.

If you're ordering from within South Africa, I use Aramex couriers which are generally next-day delivery. I don't normally post the item the same day as it's ordered, but usually the following day. For main centres it takes a day or two to arrive at your doorstep (please provide a physical address, Aramex doesn't deliver to Post Box addresses as far as I know, and please provide your cell phone number so they can call you for any issues). For outlying areas, it's also a day or two, at most three.

I'll send you a tracking code that you can enter on http://www.aramex.co.za to track your parcel.

Canvasses take a little longer, give it about a week from placing the order.

If you order a digital download, there's no shipping and you can download your items immediately. Nice.

How can I pay?

I use PayFast to accept credit cards. It's a secure way for me to accept payments, and a secure way for you to pay. If you'd like to rather EFT me, please contact me - we can also set that up.

Can I use PayPal?

Sure, please contact me to do this manually. Unfortunately Shopify doesn't allow me to have store prices in ZAR and also accept USD through PayPal :/

Where are goods shipped from?

I send items myself from my studio in Plettenberg Bay, South Africa. Canvasses are sent from Durban.

Do you offer refunds?

Within good reason, sure.

Who handles shipping?

I (Mike Scott) handle everything myself. This is a boutique shop and I'm currently able to fulfil all orders from the comfort of my own studio.